Education Centre

Step 1：Old APP to New APP force update instruction

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Login to PAObank APP and click [Update Now] to install the upgraded version of APP

2

Download the new PAObank APP from the App Stores.

3

New Welcome Page with direct access to view information about APP, Service Information Details (links from previous [Information Center]), and time deposit products. - Customer can select to [Login] or [Open account] to enter.

Step 2：Retrieving username and password to log in.

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Existing customers : Please use your existing username and password to log in the new app.

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Enter mobile phone number and SMS OTP authentication code

3

You can retrieve the username to log in.

4

First, enter the mobile phone and SMS OTP authentication code.

5

Then please complete eKYC verification.

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Finally, reset your password

Step 3：Reset PIN when successfully logging in to the home page.

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To protect the security of your account, please set up your security device PIN now!

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Step 1: Please enter your mobile phone number and SMS OTP verification code.

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Step 2: Please complete eKYC verification

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Step 3: Please set your security device PIN

5

You have completed all the steps of PAObank APP upgrade, please enjoy the digital banking service!

First time’s activation of APP, opening application in progress Home Page after account is opened and login

1

Home Page of first time’s activation of APP: required functions (e.g. time deposit product enquiry, contact us information) and links (e.g. Terms and Conditions) can be directly accessed without the need of a search.

2

Home Page of account opening application in progress: you can view available products and functions in advance!

3

Home Page after account is opened and login: Experience fully upgraded user interface!

Function 1 - Home Page - Account Overview

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Slide on the balance area to view the breakdown of your savings account(s), time deposit(s), while total deposit balance can be viewed at a glance

Function 1 - Home Page - Frequently used services and functions

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Frequently used services and functions are placed in the central part of APP for convenient and speedy access of your banking service needs.

Function 1 - Home Page - Time Deposit

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Click here to view more time deposit products

2

Click [Service] can place time deposit, more services will be launched in the future, please look forward to it...

Function 2 - Settings

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[Settings] (including language setup, security setup, transaction limit setup, edit personal information) and [LiveChat] are placed in home page for speedy access.

2

Through the [Menu] link, functions related to account information enquiry and processes such as e-Statement enquiry, and transaction limit change can be accessed. Other information and functions such as service information details, setting, FAQ and online customer service can also be accessed at the same location conveniently!

3

In the savings account page, customer can copy account information to clipboard to ease usage outside the APP.

4

View the status of your account, deposit and withdrawal transactions, etc.

5

Other functions can be enquired / accessed on the same page again such that customer does not need to navigate back and forth.

Function 3 - FPS & Transaction - FPS registration

1

You can select all the FPS proxy types to complete setup in one go!

Function 3 - FPS & Transaction - Fund Transfer

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Quickly select transfer with through FPS Proxy or bank account number.

2

Transfer page displays the payee information of most recent 5 transfer transactions Click to select the payee and the respective FPS Proxy ID / account details will be retrieved and displayed automatically without the need of repeated input!

Function 3 - FPS & Transaction - Transaction History and Filter

1

Transaction history enquiry function provides additional a search filter by year, month, transaction date range and transaction’s booking direction (Credit / Debit) to facilitate fast and accurate retrieval of transactions

Function 4 - Email OTP verification

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Email OTP real-time verification is added during account opening and edit personal information process to safeguard the valid email address being used to receive notification from the bank !