FAQs
About PAOB
You may contact our Customer Service Representative through the below channel:
24 Hours in-app Live Chat: | Simply contact our Customer Service Representative |
24 Hours General Enquiry & Technical Support Hotline: |
(852) 3762 9900 |
Email: |
[email protected] |
Branch Code: 752
SWIFT Code: PONCHKHHXXX
Account Opening
Retail:
You are eligible to open a personal account with us if you are
- A Hong Kong citizen who holds a valid Hong Kong Identity Card (both 2003 and 2018 version) with age 18 or above;
- Holding a Hong Kong phone number & Hong Kong residential address;
- Non-U.S. Resident/ Permanent Resident card /Green Card Holder/Resident Alien
SME:
Your company is eligible to open a SME account if it has fulfilled the below criteria:
- The Company is incorporated and registered in HK
- The Company's do not have corporate Director(s) / Shareholder(s)
-
The Company is not a :
- Financial Institution
- International organization
- Listed Company or its related company
- Governmental entity
- Central Bank
- Non-Governmental Organization
- Incorporated owner
PAOB shall review the information of your company and may further request you to provide more information when necessary. Account opening shall subject to PAOB's approval.
- HKD saving account services
- Fund transfer & payment via Faster Payment System (FPS)
- Business installment loan service (for selected clients only )
More services will be available in the near future, stay with us!
Retail:
Simply follow the steps below and you will be able to enjoy our seamless banking services. It takes around 8 minutes to open a savings account!
- Download PAOB APP here or simply visit your mobile device App store (iOS: App Store/ Android: Google Play) and search “PAOB” for our APP!
- Hong Kong ID scanning and selfie taking to verify applicants' identity
- Input your personal information
- Once approval completed, your savings account will be created!
SME:
Simply follow the steps below and you will be able to enjoy our seamless banking services.
- Download PAOB SME APP here or simply visit your mobile device App store (iOS: App Store/ Android: Google Play) and search “PAOB SME” for our APP!
- Hong Kong ID scanning and selfie taking to verify applicants' identity
- Input your personal and company information
- Share the QR code to other Director(s) and Shareholder(s) to input information. (If applicable)
- Once approval completed, your savings account will be created!
Mobile APP
To protect your account, your password should:
- contain 8-16 digits and letters
- contain at least one uppercase and one lowercase letter
- contain one special character
- not use 5 or more same and consecutive digits or letters
- not use the username as your password
- not use the password that being used for past 3 times
If you no longer wish to receive any direct marketing materials or messages from the PAOB, please login our APP and find "Edit Personal Info" or contact our 24 Hours General Enquiry & Technical Support Hotline: (852) 3762 9900 to cancel.
Please be noted that once you have disabled this service, we will not be able to notify any latest information to you directly.
If you suspect any unusual account activities, please contact our 24 Hours General Enquiry & Technical Support Hotline: (852) 3762 9900.
You may also leave a message to us on our live chat session, our customer service officers will contact you on the next available time.
Deposits
Time Deposit
If you are not an existing PAOB personal customer, you simply need to open account via the PAOB Banking APP. You will then be able to place a Time Deposit once your savings account is successfully opened.
Transfer
"FPS" is the acronym of Faster Payment System which is a system launched by Hong Kong Monetary Authority (HKMA) in September, 2018. The main functions including:
1) 7 x 24 x 365 real time interbank balance transfer2) support payments and transfer in Hong Kong Dollar (HKD)
e-Statement & e-Advice
You can follow the steps below to view the e-Statement:
Step 1: Login to your PAOB APP;
Step 2: Select “e-Statement” on APP homepage;
Step 3: Select the months that you would like to
view on the e-Statement
SME Lending
Eligibility
The Corporation must be a Hong Kong registered company with year of incorporation more than 3 years.
Loan purpose
No limitation.
Application Flow
Yes, bank will assess not only applicant's credit reference but also personal credit worthiness of all guarantors/owner/partners up consent obtained
-HKID of all Director(s) / Guarantor(s) / Sole Proprietor / Partner(s)
-6 months bank statements of 3 major accounts (by request)
-Current facilities’ Banking Facility Letter(s) or loan documents (if any)
Loan Terms
Trade-Connect Loan amount ranges from HKD$100,000 to $2,000,000.
Repayment
Borrower has to open a savings account with PAOB for monthly direct debit repayment purpose.
Late repayment
Default interest is charged at 4% per month on the overdue amount from the date of default until we actually receive repayment in full.
Early Redemption
Yes, early settlement is allowed.
Open API
Phase 1 of Open API has been launched and
providing
product information for retail customers. Please
visit the link below to the Open API platform:
https://openbankapiportal-vb.paob.com.hk/portal/main.html#/./home
JETCO Cardless Withdrawal
JETCO Cardless Withdrawal Service allows you to set up withdrawal instruction in PAOB APP and withdraw cash simply by scanning the QR code at supporting JETCO ATM which locates in Hong Kong without using a physical card.
You can follow the steps below for JETCO
Cardless
Withdrawal
Step 1: Login to your PAOB APP;
Step 2: Set your daily withdrawal limit for
JETCO
Cardless Withdrawal in “Settings”;
Step 3: Select “JETCO Cardless Withdrawal” on
APP
homepage;
Step 4: Set up withdrawal instruction by
inputting
withdrawal amount;
Step 5: Input SMS OTP;
Step 6: Go to any JETCO ATM with “JETCO Cardless
Withdrawal” stickers. Press any key on the ATM
PIN
Pad and follow on-screen instruction to start;
Step 7: Select “Withdraw Now” on APP and scan
the QR
code on ATM screen;
Step 8: Collect cash from ATM
No registration is required. All PAOB customers with a valid savings account can use this service.
For JETCO Cardless Withdrawal Service, the maximum withdrawal amount is HK$6,000 per instruction and the daily withdrawal limit is HK$30,000.
Withdrawal instruction is valid for 60 minutes. Once the instruction has expired, you need to set a new instruction.
You can only cancel the instruction before
expiry.
To cancel the withdrawal instruction please
follow
the below steps
Step 1: Login to your PAOB APP;
Step 2: Select “JETCO Cardless Withdrawal” on
APP
homepage;
Step 3: Tap the trash bin icon at the top right
hand
corner;
Step 4: Tap “Confirm” to cancel the withdrawal
instruction;
Step 5: You will receive SMS/email notification
once
the withdrawal instruction is cancelled.
You can only set up one withdrawal instruction at a time. You can set up another instruction once the withdrawal is completed.
Yes. This service is free of charge.
This service is only available at JETCO ATMs with the “JETCO Cardless Withdrawal” stickers.
Yes. You are required to login to PAOB APP and input SMS OTP for authentication before setting up the withdrawal instruction.
No. Your banking credentials are required to authorize the withdrawal instruction. Please do not share your PAOB APP credentials with others.
Yes, you will receive SMS/email notification upon withdrawal instruction set up, successful withdrawal and cancellation of instruction.
You can access your transaction history either through the “JETCO Cardless Withdrawal” on PAOB APP homepage or the transaction details in your savings account. Withdrawal records will also be included on your e-statement.
We currently support HKD cash withdrawals only.
No. This service is only available in Hong Kong.
Please record the error code displayed on PAOB APP (if applicable), check your withdrawal instruction status via PAOB APP and contact our enquiry hotline at (852)3762 9900 for assistance.
Security Device
With advanced technology, security device enabled you to register a designated device and use that device for transactions. When you are using your security device to transact with PAOB APP, you can use your self-defined 6-digit PIN or biometrics for authentication, allowing you to enjoy a more secured yet seamless banking services.
To protect your account, you are required to activate the security device in order to perform any transactions or give any instructions via PAOB APP, for example, initiating transfer or editing personal information.
You may only activate one device as security device only. When you are logging in from devices other than your security device, you can choose to update your security device to the new device and the security device on the original device will be deactivated automatically.
To protect your account, there can only be one customer registered a device as security device at one point of time. When another customer login to PAOB APP from your security device, your security device will be de-activated automatically. You will be required to activate the security device again from your next login.
During activation, you will be required to perform SMS One-Time Password authentication and facial recognition. Hence we suggest you to perform the activation under an environment with sufficient lighting and be ready with your registered mobile number to receive the SMS OTP.
You may follow the below steps to activate the
security device:
1. Download the latest PAOB APP from Google
Play™
store, App Store or designated link from our
public
website
2. Login to the PAOB APP from your designated
mobile
device
3. Select “Setup Now”
4. Perform SMS OTP authentication
5. Perform eKYC verification
6. Setup your security device PIN
7. (Optional) Enable biometrics authentication
8. Complete the setup of security device
If you have unfortunately lost your device, we recommend you to contact with our customer service representative to suspend your security device. One suspended, your security device will be disabled and you may re-activate it again upon your next successful login on the new device.
If there is no supported biometric on your device, you may not be able to enable this service.
All registered biometrics on your device will be supported once the biometrics authentication service is enabled. Hence if you have biometrics other than your own being registered in your device, we recommend you not to enable biometrics authentication service. You may still use the security device PIN to perform authentications.
If your device cannot meet our mobile device security requirement, we may not be activate the security device for you on that device. If you have met any difficulties during security device activation, please don’t feel hesitate to contact our customer service representative.
Security device is currently supporting retail customer only and we have planned to extend the service to SME customers as well. Please stay tuned for any updates.