Smart Tips:

Before confirming a transfer or deposit of funds to a third party in Hong Kong, you are advised to verify the account number/mobile number/email address/FPS identifier and partially-masked name (if available) of the payee carefully to avoid mis-transfer of fund. After giving the instruction, you are advised to check with the transferee to confirm the receipt of fund. If you find the fund was mis-transferred to third-party account, please report to our Customer Service Representative at (852) 3762 9900 (24-hour service) at the earliest convenience.

It is our responsibility to remind you if you have received funds which a transferor sent by mistake, you should contact our Customer Service Representative at (852) 3762 9900 (24-hour service) at the earliest convenience. You could be criminally liable if you refuse to return the fund to the transferor.